Cancellation

We can only accept an order cancellation before the product is shipped out. If you need to cancel order, please Click Here or contact us via inform@baleaf.com to submit your request. 

Returns

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns for refund within 30 days of receipt for most items in new condition and with the tags on. Please note that exchange is not accepted currently.

1. Please Click Here to submit a return request and indicate the item(s) you would like to return and choose the correct reason.
2. We will review your return request within 1-3 business days. 
3. Most returns are processed within 5 business days after we receive your package. The refund will be processed and credited automatically to your original method of payment.

Return Conditions

1. You have 30 days to decide if an item is right for you. If you would like to return  the item please contact us within 30 days of delivery.
2. The item(s) can only be returned in the same condition and with hang tags attached. 
3. Extra sale items & Free Gift are not eligible for return.
4. We do not accept returned items that have been sent back without proper returns requests.
5. Orders placed from Australia, Canada and UK are not eligible for a return label at this time. If you choose to return for a refund, please use your own shipping method at your own cost to send the item back.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-baleaf products.
8. The original shipping fee is non-refundable.